Refund policy
Returns and Exchanges
All return or exchange requests must be submitted within 30 days from the shipping date indicated in the logistics tracking information.
Order Cancellation:
Cancellation requests apply to individual items within an order.
Customers may contact sogoemln to request cancellation prior to shipment; however, approval is subject to the specific processing status of the item and is not guaranteed.
If sogoemln approves the cancellation of an item, a cancellation fee equal to 25% of the item’s price will be charged. This fee applies only to approved cancellation requests and is calculated separately for each cancelled item. Cancellation is not guaranteed even if requested before shipment; we are unable to cancel the order if pre-shipment intercept fails. Any chargeback initiated by the customer in such scenario shall not be our liability. The fee covers the costs associated with inspecting, repackaging, and returning the item back into inventory after the order has been processed.
Items categorized as "Trading Cards" and "Collectibles" cannot be cancelled under any circumstances.
Customers may request cancellation of one or more items within an order, while the remaining items in the same order will continue to be processed normally.
If you receive an item that does not fit your size, this is not considered a product defect; therefore, we can only offer a partial refund equivalent to 25% of the original price, along with a small discount voucher, or allow you to repurchase the item at 60% of the original price—full refunds are not available. If the item shows obvious defects or significant damage, please send us photos via email. Upon verification, we will ship a replacement and provide a tracking number. However, if the customer insists on returning the item under such circumstances, they will be responsible for all shipping costs and related risks.
All return, exchange, refund, or dispute requests must first be sent by email through our official support channel to [onafb84834@outlook.com], including your order number. We recommend customers contact us directly before initiating chargebacks or disputes with their bank, credit card issuer, or payment service provider. For claims filed directly with the payment service provider without prior communication with our customer service team, we reserve the right to dispute them.
Counterfeit Product Dispute Policy for Footwear
Verbal allegations, subjective photographs, or personal opinions alone are insufficient grounds for a “no-questions-asked full refund” claim regarding counterfeit or non-genuine products.
If you suspect that the footwear received is not authentic, you must provide a written authentication report issued by the brand’s official representative or a certified third-party authentication agency in order to submit a claim regarding product authenticity.
Customers may use the “Returns and Exchanges” process to address any disputes concerning product authenticity. Verbal claims stating that shoes are fake will not be accepted by the sogoemln team; under no circumstances will we honor requests for a full refund without return. If the buyer insists on returning the item, they must cover all return shipping costs, and the returned goods must be in brand-new condition, including the original shoebox, tags, and all accessories. Refunds will be processed only after we have received and verified the returned item.
We strongly recommend recording a full unboxing video upon receipt of your package. We also record the inspection process when receiving returned packages. If the returned item has been tampered with, altered, or does not match the originally shipped product, we reserve the right to reject your refund request.
All authenticity-related claims must be submitted within 48 hours of delivery; claims submitted beyond this period will not be accepted.
To qualify for a return, the item must remain in its original condition, unworn and unused, with all tags attached and in its original packaging. You must also provide proof of purchase (e.g., receipt).
To initiate a return, please contact us at onafb84834@outlook.com. Please note that returns must be shipped to the following address: [Insert return address]
If your return request is approved, we will send you a return shipping label along with detailed instructions on how and where to ship the package. Items returned without prior approval will not be accepted.
For any questions regarding returns, please feel free to contact us at onafb84834@outlook.com.
Damages and Issues
Please inspect your order immediately upon receipt. If you find any defects, damage, or receive the wrong item, please contact us promptly so we can assess the issue and resolve it appropriately.
Exceptions / Non-Returnable Items
The following items are strictly non-returnable and non-exchangeable:
- Items submitted beyond the applicable return or exchange period
- Trading cards and collectibles
- Used, worn, damaged, or items with removed/missing tags
- Items with damaged, missing, or non-original packaging (including shoeboxes or garment packaging)
- Promotional items
sogoemln reserves the right, at its sole discretion, to determine the eligibility of all returned items. Items that do not meet these requirements will be rejected and returned to the customer at their expense.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at onafb84834@outlook.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at onafb84834@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at onafb84834@outlook.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at onafb84834@outlook.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at onafb84834@outlook.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at onafb84834@outlook.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at onafb84834@outlook.com